This Privacy Policy explains how fiv444 collects, uses, stores, and protects your personal data when you use our Platform. We are committed to handling your information with the highest standards of security and transparency, in line with responsible data practices applicable to players in Bangladesh.
Privacy At a Glance
All personal and financial data stored by fiv444 is protected using 256-bit SSL encryption. Player records, payment histories, and account credentials are held in secured, access-controlled environments with strict internal access policies.
fiv444 collects only the data that is strictly necessary to operate your account, process payments in BDT, and fulfil our legal obligations. We do not collect data speculatively or for purposes beyond those described in this policy.
fiv444 never sells, rents, or trades your personal data to third-party marketing organisations. Data sharing with external parties is limited strictly to what is required for payment processing, identity verification, and legal compliance.
Registered players on fiv444 have the right to access their personal data, request corrections, and in certain circumstances request deletion of their account data. These requests are handled by the fiv444 support team within 30 days.
Payment details — including bKash, Nagad, Rocket, and Upay account references — are processed via encrypted channels. Full payment account numbers are never stored in plain text on fiv444's systems following transaction completion.
fiv444 uses essential session cookies to operate the Platform and analytical cookies to understand how players use the site. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings at any time.
fiv444 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://fiv444.app (the "Platform"). We take the privacy of our players seriously. This Privacy Policy describes what personal data we collect from registered players and visitors in Bangladesh, why we collect it, how it is stored and protected, and the rights you hold over your own information.
This policy applies to all individuals who access or register on the fiv444 Platform, including players who deposit and wager real money, users who browse the Platform without registering, and individuals who contact our customer support team. By registering an account or continuing to use the Platform, you confirm that you have read and understood this Privacy Policy.
This Privacy Policy should be read alongside the fiv444 Terms & Conditions. Where this policy and the Terms & Conditions address the same matter, the Terms & Conditions take precedence unless otherwise stated.
fiv444 is the data controller responsible for the personal data collected and processed through the Platform. As data controller, fiv444 determines the purposes for which personal data is collected and the means by which it is processed. All data protection enquiries and subject access requests should be directed to the fiv444 support team using the contact details set out in Section 16 of this policy.
fiv444 is committed to handling personal data responsibly and in compliance with applicable data protection standards. Where fiv444 engages third-party processors to handle data on its behalf — for example, payment processors or identity verification services — those processors are bound by strict data processing agreements that prohibit any use of player data beyond the specific service they provide to fiv444.
fiv444 collects the following categories of personal data from players and Platform visitors:
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Name, date of birth, NID number | Yes — for registration and KYC |
| Contact Data | Email, phone number, address | Yes — for account and support |
| Financial Data | bKash/Nagad reference, transaction history | Yes — for deposits and withdrawals |
| Technical Data | IP address, device type, session logs | Automatic — collected on access |
| KYC Documents | Photo ID, proof of address | Yes — before first withdrawal |
fiv444 collects personal data through the following means:
fiv444 processes personal data only for legitimate, clearly defined purposes. The table below summarises the primary purposes for which we use your data and the corresponding legal basis for that processing:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact data | Performance of contract |
| Age and identity verification (KYC) | Identity data, KYC documents | Legal obligation |
| Processing deposits and withdrawals | Financial data, identity data | Performance of contract |
| Fraud prevention and security monitoring | Technical data, financial data | Legitimate interest |
| Responsible gaming monitoring | Usage data, wagering history | Legal obligation / legitimate interest |
| Customer support | Contact data, support records | Performance of contract |
| Platform improvement and analytics | Technical data, usage data | Legitimate interest |
| Promotional communications (opt-in only) | Contact data | Consent |
fiv444 does not process personal data for purposes beyond those listed above without first obtaining explicit consent from the player or establishing a new lawful basis for processing.
fiv444 does not sell, rent, or trade your personal data to any third party. Data may be shared in the following limited circumstances only:
To process deposits and withdrawals, fiv444 shares necessary transactional data with approved payment service providers, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers receive only the minimum data required to complete the transaction and are contractually prohibited from using that data for any other purpose.
fiv444 may use third-party KYC and identity verification providers to validate documents submitted by players as part of the account verification process. These providers process identity data on fiv444's behalf under strict data processing agreements.
Game providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi receive a player session token when a game is launched. This token identifies your session but does not transmit your full personal details to the provider. Game history data is returned to fiv444's systems for record-keeping purposes.
fiv444 may disclose personal data to law enforcement authorities, financial intelligence units, or other competent bodies where required to do so by law, court order, or in response to a legitimate regulatory enquiry. In such cases, fiv444 will disclose only the minimum data necessary to comply with the legal obligation.
Note: fiv444 does not share player data with third-party advertisers, data brokers, social media platforms, or any organisation for marketing purposes without the player's explicit opt-in consent.
The security of your payment information is a top priority for fiv444. All deposit and withdrawal transactions are processed over encrypted HTTPS connections using 256-bit SSL technology. fiv444 does not store complete mobile wallet credentials or bank account numbers on its servers following transaction completion.
Payment account references (such as registered bKash or Nagad numbers) are stored in encrypted form and are used only to facilitate withdrawals to the same method as the qualifying deposit — a security measure designed to prevent fraud and protect player funds. Staff with access to financial records are subject to internal access controls and confidentiality obligations.
In the event of a suspected security breach affecting payment data, fiv444 will notify affected players via their registered email address within 72 hours of the breach being confirmed and will take immediate steps to secure affected systems.
fiv444 uses essential session cookies that are strictly necessary for the Platform to function. These cookies maintain your login session, remember your game preferences, and ensure the cashier operates correctly. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
fiv444 uses first-party analytical cookies to understand how players navigate the Platform — for example, which game categories are most popular and where players encounter difficulties. This data is used in aggregate, anonymised form to improve the Platform. No individual player is identified from analytical cookie data.
fiv444 does not use third-party advertising cookies, social media tracking pixels, or remarketing tags of any kind. Your activity on fiv444 is not shared with or tracked by external advertising networks.
You can manage and delete cookies through your browser settings at any time. Please note that disabling essential cookies may prevent you from logging in or using certain Platform features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.
fiv444 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply as a general guide:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and compliance obligations |
| KYC verification documents | Duration of account + 5 years after closure | Anti-money laundering requirements |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Game history and betting records | 5 years from each session | Dispute resolution and audit trail |
| Customer support correspondence | 3 years from last interaction | Service quality and dispute records |
| Technical / session logs | 12 months from collection | Security monitoring and fraud prevention |
Following the expiry of the applicable retention period, fiv444 will securely delete or anonymise personal data so that it can no longer be attributed to an identifiable individual.
fiv444 implements a comprehensive range of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While fiv444 takes all reasonable steps to protect your personal data, no system connected to the internet can guarantee absolute security. Players are encouraged to use a strong, unique password for their fiv444 account and to log out fully after each session, particularly when using shared or public devices.
As a registered player on fiv444, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the fiv444 support team as described in Section 16.
fiv444 will respond to all data rights requests within 30 days. In complex cases, fiv444 may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it. fiv444 will not charge a fee for handling data rights requests in the majority of cases.
The fiv444 Platform is strictly intended for adults aged 18 years and above. fiv444 does not knowingly collect personal data from individuals under the age of 18. During registration, players are required to confirm their date of birth, and identity verification documents are checked to confirm age eligibility before any withdrawal is processed.
If fiv444 becomes aware that personal data has been collected from an individual under the age of 18, all data associated with that individual will be deleted immediately, the account will be closed, and any deposits made will be returned to the original payment method where technically possible. Winnings generated by an underage player will be forfeited.
Parents and guardians who believe that a person under the age of 18 has registered on fiv444 are encouraged to contact our support team immediately at [email protected] so that the matter can be investigated and resolved without delay.
fiv444 may send promotional communications — including bonus offers, deposit match promotions, and tournament announcements — to players who have opted in to receive marketing messages during registration or via the account settings dashboard. Marketing communications are sent via email and, where the player has provided consent, via SMS or WhatsApp notification.
Players may opt out of marketing communications at any time by:
Opting out of marketing communications does not affect the receipt of transactional messages, which include account verification emails, deposit confirmations, withdrawal notifications, and security alerts. Transactional messages are sent regardless of marketing preference settings as they are necessary for account operation.
The fiv444 Platform does not contain links to third-party external websites. All navigation on the Platform directs players to internal pages within the fiv444 domain (fiv444.app). fiv444 accepts no responsibility for the privacy practices of any third-party service accessed independently by a player outside of the Platform.
Game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) operate their games within an embedded interface on the fiv444 Platform under licence. While these providers supply the game software, all player data handling for games played on fiv444 remains governed by this Privacy Policy. Players are not redirected to the game provider's own website during normal gameplay.
fiv444 reserves the right to update or revise this Privacy Policy at any time. When a material change is made to the policy, fiv444 will notify registered players via the email address associated with their account, or via a prominent notice displayed on the Platform at the next login. The effective date of the current version is displayed at the top of this document.
Continued use of the fiv444 Platform following notification of a change to this Privacy Policy constitutes acceptance of the revised policy. If you do not agree to the revised terms of this Privacy Policy, you should cease using the Platform and may request account closure by contacting customer support.
Players are encouraged to review this Privacy Policy periodically to stay informed about how fiv444 is protecting their personal data. The most current version of this policy is always available at https://fiv444.app/privacy-policy.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data fiv444 holds about you, please contact the fiv444 support team through the following channels:
All formal data rights requests must be submitted in writing to [email protected]. Please include your registered username and a brief description of your request so that we can handle your enquiry efficiently. fiv444 will acknowledge all written privacy requests within 24 hours and provide a substantive response within 30 days.
This Privacy Policy was last updated on 1 January 2026. It supersedes all previous versions of the fiv444 Privacy Policy. Players are encouraged to review this document periodically to stay informed of any changes.
Have questions about how fiv444 handles your data? Our support team is available 24/7. You can also explore our full Terms & Conditions or return to the casino lobby.